Case Study

How WellSaid Labs Redefined Voice Interactions for Five9

 

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Five9 transforms customer-agent interactions with WellSaid

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The Challenge: Costly and slow process for traditional audio production

Five9, a leader in cloud contact center solutions, sought advanced voice solutions. The traditional approach of hiring voice actors was costly and time-consuming. As such, their goal was to find a tool that produced lifelike voice prompts swiftly.

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The Solution: Integration of WellSaid Labs' instantaneous, lifelike TTS technology

Five9 discovered WellSaid Labs' high-quality text-to-speech (TTS) technology and integrated WellSaid's "virtual voice over" concept into their IVA product. This integration enabled almost instantaneous lifelike voice generation, transforming customer interactions.

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The Results: Front-runner in AI-driven customer interactions

The partnership with WellSaid Labs positioned Five9 as a pioneer in AI-driven customer service. Additionally, the newly integrated feature shows promise for broader future adoption in their IVA product. As TTS technology becomes more crucial in contact centers, Five9 stands ready to explore its expansive potential.

Product Developers Love WellSaid API

“We wasted weeks combing through all of the text-to-speech services only to find that our first call to Well Said Labs should have been our last. Developing around their Restful API, we tailored WSL’s service to keep up with the high volume and consistent revising we need for our eLearning courses. Creating our longform narration for our courses used to take 60% of our course development time… with our API setup it’s now less than half that.”

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Chris Black

Managing Director at Energy Industry Academy

“WellSaid’s API made it very easy to integrate this functionality into our Five9 IVA Studio platform where organizations build self-service applications for the voice channel. We chose WellSaid because of the quality of their voice avatars which offer audio that is almost indistinguishable from a human voice actor and because of their ability to help our customers create their own custom avatars.”

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Richard Dumas

VP Product Marketing at Five9

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