Case Study

How WellSaid Labs Innovated Virtual Voice Product’s (VVP) Approach to Customer Communications

 

Narrated by Jack C., a WellSaid voice.

Listen to a WellSaid Avatar introducing the case study.

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A New Era in Customer Engagement for VVP

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The Challenge: Easy, efficient and quality voice recordings

Switching to WellSaid Labs presented a notable solution to the issues faced by VVP, providing a simpler and more effective approach compared to conventional recording techniques. The superior quality and versatility of tone options represented a significant upgrade, improving both the user experience and the quality of the content.

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The Solution: Integration of WellSaid Labs' instantaneous, lifelike TTS technology

WellSaid's integration has enhanced existing offerings and unlocked new possibilities, including a significant venture with a top Fortune 100 hospitality firm. Its provision of distinct, superior voice options has motivated clients to broaden their utilization of voice services in their operations.

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The Results: Front-runner in AI-driven customer interactions

This innovation has facilitated customized solutions for diverse client requirements, ranging from religious organizations aiming to amplify their message to financial entities dealing with intricate scripts. The positive client feedback, highlighting the voices' variety, quality, and user-friendliness, underscores WellSaid's pivotal role in enhancing business applications of voice services.

Product Developers Love WellSaid API

“We wasted weeks combing through all of the text-to-speech services only to find that our first call to Well Said Labs should have been our last. Developing around their Restful API, we tailored WSL’s service to keep up with the high volume and consistent revising we need for our eLearning courses. Creating our longform narration for our courses used to take 60% of our course development time… with our API setup it’s now less than half that.”

chris black
Chris Black

Managing Director at Energy Industry Academy

“WellSaid’s API made it very easy to integrate this functionality into our Five9 IVA Studio platform where organizations build self-service applications for the voice channel. We chose WellSaid because of the quality of their voice avatars which offer audio that is almost indistinguishable from a human voice actor and because of their ability to help our customers create their own custom avatars.”

dumas
Richard Dumas

VP Product Marketing at Five9

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